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01727 326213
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Consumer-Facing Complaints Procedure

Making a Complaint 

We aim to deliver excellent customer service, but if we fall short you can make a complaint via: 

What to Expect 

  • If resolved within 3 business days: you’ll receive a Summary Resolution Communication. 
  • Otherwise, we’ll send a written acknowledgement within 5 business days. 
  • We aim to provide a final response within 8 weeks. 
     

If You’re Still Unhappy 

You may refer your complaint to the Financial Ombudsman Service (FOS): 

Complaints must be referred within 6 months of our final response.

Vehicle Leasing Complaints (Business Contract Hire)
If your complaint relates specifically to vehicle leasing, you may also refer the matter to the British Vehicle Rental and Leasing Association (BVRLA), which offers a free and independent conciliation service.

British Vehicle Rental and Leasing Association (BVRLA)

Connect with us
01727 326213
contact@drivafinance.co.uk
55 Baker Street, London, W1U 7EU, United Kingdom

🇬🇧 United Kingdom

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Driva Finance Limited (FRN 1039705) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736).

The permissions of Consumer Credit Compliance Limited as a Principal firm allow Driva Finance Limited to undertake Credit Broking.

Driva Finance Limited act as a credit broker not a lender and we will receive a commission from lenders we work with, which may vary depending on the lender, product, loan amount, or your credit profile. We can introduce you to a panel of finance providers. The payment we receive may vary between finance providers and product types. This may also mean that the more you borrow the more we receive. We do not charge fees for our Consumer Credit services.

Registered Address: 55 Baker Street, London, W1U 7EU, United Kingdom
Registered in England & Wales
BVRLA Number: 11391
ICO Number: ZB931647

Applicants must be 18 or over, terms and conditions apply, guarantees and indemnities may be required. Certain exclusions for NI residents.

Any and all commission amounts we will receive from the finance provider will be fully disclosed to you before you enter into any agreement with a lender. You will be required to give your fully informed consent to our receipt of this commission. The payment we receive does not impact the finance rate you are offered by the lender. 

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Company Number: 16538568VAT Number: GB500703251